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If you’re looking for a meaningful, satisfying career where you can truly transform lives, then you have come to the right place! At Yoli, you will have the opportunity to work for a rapidly-growing, exciting company while helping people make positive lifestyle changes. With our friendly and welcoming company culture, working for Yoli isn’t just another job—you truly become part of a team that is dedicated to improving lives all over the world.

We would love to have you join the Yoli team! Check our list of available careers and take the first step toward a new, meaningful career today!

 

Available Positions:

 

  • Compliance Regulation Specialist

    Position Summary

    Yoli is seeking a Compliance Regulation Specialist to join our team.  The Compliance Regulation Specialist oversees the Corporate Compliance Program, functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures Yoli distributors and customers, management and employees are in compliance with the rules and regulations of regulatory agencies, that company policies and procedures are being followed, and that behavior in the organization meets the company’s Standards of Conduct.  The Compliance Regulation Specialist monitors and reports results of the compliance/ethics efforts of the company and provides guidance for the management team on matters relating to compliance. The Compliance Regulation Specialist helps implement all necessary actions to ensure achievement of the objectives of an effective compliance program.

    Job Responsibilities

    • Gathering, evaluating, organizing, managing and collating information in a variety of formats
    • Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
    • Ensuring customer compliance with Yoli regulations
    • Keeping up-to-date with changes in regulatory legislation and guidelines
    • Analyzing complicated information
    • Offering advice about company policies, practices and systems
    • Writing comprehensible, user-friendly, clear information about customer sponsored events
    • Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the corporate attorney as needed to resolve difficult legal compliance issues.
    • Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations.
    • Acts as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved.
    • Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
    • Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
    • Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
    • Works with the Marketing Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new Distributors and customers as well as ongoing training for all employees and managers.
    • Ensuring that quality standards are met and submissions meet strict deadlines
    • Preparing documentation of various customer violations
    • Develops and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to Distributors and customers, management and employees
    • Other duties as assigned.

     

    QUALIFICATIONS:

    Knowledge, Education and Experience

    • Some college or schooling in the legal area required. Bachelor’s Degree or equivalent experience preferred.
    • 2-3 years of experience in a network marketing organization.
    • PC proficiency, including MS Office Suite.
    • Superb written and verbal communication skills.
    • Strong presentation skills.
    • Strong performance management abilities and sound judgment in decision making.
    • Solid leadership skills and ability to direct and motivate staff with integrity and ethics; while leading by example.
    • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
    • Must be organized, professional and work well in fast paced environments.

     

    OTHER INFORMATION:

    What Yoli Offers:

     

    • Medical Coverage for full time employees after 60 days
    • 401(k) Plan for everyone
    • Paid Time Off (PTO)

     

    If you are interested in applying please send a resume to jobs@yoli.com with the title “Compliance Regulation Specialist”.

  • Customer Service Supervisor – Afternoon/Evenings

    Job Description

    Yoli is seeking an Afternoon/Evening Customer Service Supervisor to join our team. The Contact Center Supervisor focuses on coaching and developing a team of customer service representatives to achieve operational service levels while providing customers with a high quality experience at every contact. The supervisor is responsible for creating an environment that stimulates an enthusiastic, motivating, high performance culture that is focused on continuous improvement and excellent standard of service. The supervisor will drive customer satisfaction through fostering employee self-motivation, being flexible to constant changes, and being a problem solver who can think analytically and creatively and participate in developing and implementing operations and policies.

    Responsibilities

    • Monitor performance levels in the call center, including abandon rate, average handle time, timeliness, quality, and efficiency.
    • Supervise and provide leadership to representatives, coordinate and review work of team members, providing consistent feedback and coaching.
    •  Provide guidance towards development of skills and knowledge of policy. Assist in creation of training modules as well as one on one coaching of representatives.
    • Create and foster a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect.
    • Facilitate process improvement; adapt behavior and work methods in response to new infomation, changing conditions, or unexpected obstacles that warrant attention and resolution.
    • Determine needs for additional training of assigned staff based on work review and QA reviews.
    • Provide hands-on departmental assistance during periods of peak volume.
    • Solve escalated issues that cannot be resolved by agents. Negotiate solutions and act as a liaison with internal and external customers as necessary.
    • Conduct hiring interviews, performance evaluations, training, motivation, counseling, and discipline of representatives.
    • Conduct efficient team meeting on a regular basis.
    • Other duties as assigned.

    Qualifications

    • Some college required. Bachelor’s Degree or equivalent experience preferred.
    • 2-3 years of experience in a supervisory or lead role.
    • PC proficiency, including MS Office Suite.
    • Superb written and verbal communication skills.
    • Strong presentation skills.
    • Strong performance management abilities and sound judgment in decision making.
    • Solid leadership skills and ability to direct and motivate staff with integrity and ethics, while leading by example.
    • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
    • Must be organized, professional and work well in fast paced environments.

    Additional Information

    What We Offer:

    Medical Coverage for full time employees after 60 days
    401 (k) Plan for everyone
    Paid Time Off (PTO)

    If you are interested in applying please send a resume to jobs@yoli.com with the title “Customer Service Supervisor”.